General Terms and Conditions of RAGFAiR


These terms and conditions apply to all claims arising from and in connection with a rental agreement between the provider (landlord) and the tenant in the version valid at the time of the rental agreement's conclusion. The contracting parties for the rental agreement are the landlord (RAGFAiR GmbH) and you (the tenant).
RAGFAiR GmbH operates a website at under its own responsibility. Through the website, customers can rent fashion items and accessories from RAGFAiR. Additionally, customers have the option to purchase selected items from RAGFAiR, either through the website or through arrangements made via email between RAGFAiR and the customer.
By registering for the RAGFAiR service, you agree to RAGFAiR T&Cs and are contractually bound by them. PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. SUBJECT TO CHANGE WITHOUT NOTICE.

§1 Conclusion of contract

Upon completing the registration on the website, the present terms and conditions apply to all rental agreements. The tenant undertakes to promptly notify the landlord of any changes to the information provided during registration (address, credit card, etc.). By entering into a contract with the landlord, the tenant confirms awareness of applicable rates and these general conditions. The contract is concluded through an email confirmation from the landlord to the tenant.

§2 Contractual partner

If a contract is concluded, the contract is concluded with RAGFAiR GmbH, Dufaux-Str. 60, 8152 Opfikon, Switzerland, Mail: Website: Registered at the Zurich District Court under HR number: CHE-25.1928.758.

§3 Offer

(1) Rent
The following regulations regarding rentals apply to orders through our online shop Each rented item remains the property of the landlord and must be returned to them. 

(2) Costs and payment
The rental fee is payable in advance through prepayment by bank transfer, credit card from an internationally recognized credit card company (VISA, Mastercard), online payment methods (PayPal), or by invoice. The landlord will debit the fee from the bank account provided at the time of contract formation. The rental price is calculated in Swiss Francs, and no other currencies are accepted. As part of the tenant's registration, the landlord automatically conducts an address verification.

The prices specified on the online portal are contractually agreed-upon rental prices. They are per unit and vary depending on the type, model, and designer. 

(3) Authorization to charge the credit card
Upon conclusion of the contract, the Lessee irrevocably authorizes the Lessor to debit all rental fees and, if necessary, other repair and loss fees associated with the rental contract from the credit card designated by the Lessee. 

(4) Cleaning and hygiene 
The renter must return the rental items to us in an unmarked condition (apart from normal signs of wear). All clothes are professionally cleaned by the lessor and are ready to wear on delivery to the renter, which is checked before dispatch to the renter. Complaints due to defects or incomplete or incorrect delivery must be reported to us in writing immediately, at the latest within 2 days of delivery. The hirer is prohibited from cleaning the rental items or having them cleaned. RAGFAiR shall not be liable for any damage to health in connection with rented items. 

(5) Order process 
The renter selects rental items, places them in a personal shopping cart ("Wardrobe") and fills out the check-out form. By pressing the "Rent" button, the renter completes the selection process and the package is sent to them. 

(6) Rental period 
All ordered products must be returned to RAGFAiR on the first day (except Sunday) after the end of the rental period. Otherwise, an additional fee in the amount of the order price will be charged.

(7) Some items on our website are available for purchase.
(7) Some items on our website are available for purchase. The purchase can only be made online by activating the "Buy" button. If the button is not activated, it is possible to request the purchase by e-mail. In this case, the tenant is asked to contact us at and explain the desired purchase. Landlords endeavor to process the request as quickly as possible and inform the tenant about the availability of the product.

§4 Delivery, return shipment and shipping costs

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery within Switzerland is carried out by Swiss Post. The delivery time is approx. 2-4 working days, but delays are reserved. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day. (1.1) Upon purchase, the Lessor shall notify the Lessee of the shipment of the item and the associated tracking number.
(2) RAGFAiR shall ensure that each parcel has a return slip. RAGFAiR assumes no responsibility for the return shipment. By agreeing to the GTCs, the renter also agrees to bear any costs arising from lost or damaged returns. 
(3) Shipping costs
RAGFAiR shall bear the costs incurred for shipping, packaging and insurance of the goods as well as return shipping. The customer is obliged to return rental items to us at the end of the rental period. For this purpose, he must use the return label already addressed in the delivery as well as the intended shipping packaging.

§5 Liability of the tenant

Renter agrees to take good care of the items borrowed from RAGFAiR. The renter is responsible for the loss of the rented item or any damage that goes beyond normal signs of use. Normal signs of use are removable stains, small tears, missing buttons, or open seams. The renter agrees to pay for the cost of repair or replacement of the item in the event of damage beyond normal wear and tear and to pay the amount we charge. Irrespective of the agreement, the renter is liable for all damage resulting from intentional or grossly negligent behavior. If the rented property is handed over to a third party, the hirer shall be liable for the third party's conduct as his own and shall be fully liable to the lessor for any resulting damage.

§6. Money-back guarantee

(1) The money-back guarantee applies exclusively in the event of a written revocation by e-mail to, stating the reason for the refund. The customer is only entitled to the money-back guarantee if the rental items are returned to RAGFAiR GmbH without any damage or loss of the rental items. The return slip provided by RAGFAiR must be used for the return shipment. The order can be completely canceled before shipping. The value of the goods received will be credited to the original payment method. If the order is canceled after shipment, the rental price will be refunded. Shipping costs will not be refunded. (1.1) Upon purchase, if the item does not fit or does not meet the renter's expectations, the renter is required to notify the rental company by e-mail of the intention to return the item within the next business day after receiving the package. The label on the item must not have been removed. The lessor shall provide the lessee with a return label. Returns and refunds are only possible if the item is in perfect condition. Any signs of use, damage or missing labels may make the return impossible or result in corresponding costs for the hirer. The renter is requested to check the item carefully before removing the label or wearing the item. The return label will be provided to the renter upon request and the return must be made within the agreed period to ensure smooth processing.

§7 Personal data of the tenant

The tenant agrees to the storage of his personal data by the landlord in compliance with data protection regulations. In accordance with Swiss data protection law, the landlord guarantees the secure use of personal data, which will not be passed on to third parties and is intended exclusively for the ordering of rental properties.

§8 Invalidity or partial invalidity; language

The partial or complete invalidity or nullity of one or more provisions of the contract, including these General Terms and Conditions, shall not affect the validity of the remaining provisions. Any invalid provisions or provisions that have become invalid shall be replaced in the application of the contract by provisions that come closest to the purpose intended by the invalid provisions.

§9 Changes

The Owner shall expressly notify the Tenant of any amendments to these General Terms and Conditions and shall give the Tenant the opportunity to take note of the amendment. The Renter is entitled to object to the amended General Terms and Conditions within a period of four weeks from receipt of the notification, unless the amendment relates to the subsequent emergence of an equivalence disruption or loophole and the content is defined in such a way that it satisfies the transparency requirement. When sending a new version, the Owner shall inform the Renter separately of his right of revocation, stating the deadline for objection and the legal consequences in the event that the right of objection is not exercised.

§10 Disclaimer for links and references

In the case of direct or indirect references to external websites ("hyperlinks") that lie outside the area of responsibility of RAGFAiR, a liability obligation would only come into force in the event that RAGFAiR has knowledge of the content and it would be technically possible and reasonable for it to prevent use in the event of illegal content. The landlord hereby expressly declares that at the time the links were created, no illegal content was recognizable on the linked pages. RAGFAiR has no influence whatsoever on the current and future design, content or authorship of the linked/connected pages. Therefore, RAGFAiR hereby expressly distances itself from all contents of all linked pages that were changed after the link was created. This statement applies to all links and references set within RAGFAiR's own website as well as to third-party entries in guest books, discussion forums, link directories, mailing lists and all other forms of databases set up by RAGFAiR to whose content external write access is possible. Liability for illegal, incorrect or incomplete content and in particular for damages resulting from the use or non-use of such information lies solely with the provider of the page to which reference is made, not with the person who merely refers to the respective publication via links.

§11 Copyright

Copyright RAGFAiR. The website and all content, such as software, logo or symbols, are the property of RAGFAiR. The images on the pages of our online store and the images contained therein enjoy copyright protection in accordance with § 231.1 Chapter 5, Art.19 of the Federal Act on Copyright and Related Rights. The publication, reproduction, distribution or imitation of any content is only permitted with the prior written consent of RAGFAiR.

§12 Applicable law and place of jurisdiction

The rental agreement shall be governed exclusively by Swiss law, to the exclusion of private international law. The place of jurisdiction for all disputes between the tenant on the one hand and the landlord on the other in connection with the tenancy is Zurich. However, the Lessor remains entitled to take legal action in any other competent court.

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